Service Level Agreement

Last updated: 2026-05-30

This Service Level Agreement (SLA) describes StorageSSD's availability commitment and the service credits available if we fall short.

This document is a template provided for convenience and is not legal advice. Have it reviewed by qualified counsel before relying on it.

1. Availability Commitment

StorageSSD targets 99.9% monthly network and infrastructure availability for production storage services, measured excluding scheduled maintenance.

2. Exclusions

Downtime caused by scheduled maintenance (announced in advance), factors outside our reasonable control, your own configuration or applications, AUP violations, or suspension for non-payment is excluded from availability calculations.

3. Service Credits

If monthly availability falls below target, you may request a service credit:

• 99.0%–99.9%: 10% of the affected service's monthly fee.

• 95.0%–99.0%: 25% of the affected service's monthly fee.

• Below 95.0%: 50% of the affected service's monthly fee.

4. Claiming Credits

Submit credit requests within 30 days of the incident via a billing ticket at billing.storagessd.com. Credits are applied to future invoices and are the sole and exclusive remedy for availability shortfalls.

5. Contact

SLA questions: support@storagessd.com.